Frequently Asked Questions
Read below if you are having a private party:
Does The Fun Team have insurance?
Yes, The Fun Team is fully insured with an New Zealand Authorised Insurer. The policy is for $2,000,000 public liability. A copy of the certificate of insurance can be provided on request.
Auckland Venues for hire?
Are you looking for venues around Auckland to hire for your party? Or need a place out of the rain to setup bouncy castle. Here is a great list of venues available.
Auckland Venues for hire
What happens to our Bouncy Castle booking if it rains?
Most of our Bouncy castles are fitted with shower covers so intermittent showers are no problem. If the rain is heavy and consistent and looks as though it may cause risk to the children's safety we will call you on the day of your hire. If you don't go ahead with your booking due to the weather we can reschedule your booking over the phone to a different date or post you out a credit voucher valid for 12 months so you can use it for a future event. The children's safety is of paramount importance to The Fun Team.
What does the price of a hire include?
Basic prices without supervision include delivery, installation and pick up of the equipment. Set up of the inflatable equipment is always completed prior to the booking time commencing.
Are The Fun Team Supervisors qualified?
Supervisors provided by The Fun Team have all been trained in the operation and safe use of the inflatable equipment.
What happens if I need to cancel my booking?
If you need to cancel your event for any reason, at least 7 days prior, there will be a 20% cancellation fee on the total booking value.
However, if you cancel within 7 days of your booking all payments will be forfeited. This is because we only have limited stock and could have booked the items out to other parties.
Entertainers - As we only have a limited number of entertainers (face painters, balloon twisters, etc) who are in high demand, any cancellations within 14 days will be charged at the full price. This includes bad weather as we can still entertain indoors.
What deposit do I need to pay and how do I pay it?
We ask you to pay a 50% deposit on booking with the balance payable on delivery of your item. You can pay your deposit via a bank transfer into our bank account (details provided on request). Once your deposit is paid, it is a confirmed booking for us - you will receive an email or posted confirmation of your booking and we will be in contact with you in the week prior to your booking date to re-confirm with you.
If your question hasn't been answered then click here to email us or phone The Fun Team now on 0800 859 837
Corporate Events Terms & Conditions of Hire/Payment:
Terms and conditions of Rental:
A 50% deposit is required on booking. Your deposit is our guarantee of supplying you with your choice of equipment on the day. An invoice for the deposit will be supplied on booking via email or post/fax and should be paid within 7 days of the booking being made. Payment options are via a bank transfer. Once the deposit is paid this is a confirmed booking for us and we will be in touch with you in the week prior to the booking date to re-confirm. The balance will be invoiced on this re-confirmation call in the week prior to the booking to be paid on the day unless otherwise agreed.
If changes are requested to the booking (after acceptance by The Fun Team) by the client for additional requirements (e.g. site or H&S meetings) then these will be captured by way of a variation order. Variation Orders are to be accepted and approved by the client within 7 days of receipt or at least 7 days prior to the event occurring (whichever occurs first). If they are not, then The Fun Team (at its sole discretion) reserves the right to cancel the booking. Deposits will be refunded less any expense incurred by The Fun Team if cancellation is 4+ weeks from the event (if within 4 weeks, then see below condition).
If you need to cancel for another reason other than the weather:
If it is within 4 weeks of the booking date then:
You still have the opportunity to reschedule the date or receive your 12 month credit voucher. If you aren’t rescheduling your event then you will forfeit your deposit.
If it is prior to 4 weeks of the booking date: Your deposit will be refunded in full less any expense incurred by The Fun Team (e.g. site meetings)
All other standard Terms and Conditions apply.